Do you ever wonder what the homemaker has gone through before she placed that call to you for service? A study of the average customer was done and the information gathered is being furnished to you so you can better understand the customer's frustration to save money before calling you.

1. Hit it
   
2. She hit it again, harder
   
3. She took the back plate off and peeked inside and put the plate back on, minus one screw in the corner
   
4. She looked for the service manual, the guarantee, the missing screw
   
5. She squirted oil into all the holes and crevices
   
6. She cleaned the oil spot on the carpet
   
7. She bought a six pack of bear and invited over a handy friend
   
8. She lied to the friend about the missing screw
   
9. She bashed the appliance with a heavy object
   
10. She pushed appliance over on its side and peered into crevices and holes for two hours
    
11. She pried off the front plastic cover with a screwdriver and looked inside. She forced cover back on but so that it was not quite aligned properly with back cover
    
12. She blamed a child, age 13. She went to the appliance store and asked a man with an emblem on his smock how to fix it
    
13. She bought a part that will not fit her particular model number and returned home
    
14. She returned bent part after trying to force it to fit
    
15. She listened to a man as he looked up from his parts catalog to tell her that her model had been discontinued
    
16. She shook the appliance very hard
    
17. She tried to align plastic front plate with pliers, cracking it
    
18. She went back to appliance store and bought glue but did not read past "All Purpose"
    
19. She read past "All Purpose" where it said, "Repairs all serfaces except plastic appliance parts"
    
20. She tried it anyway
    
21. She spent hours scraping leaking glue off floor
    
22. She unscrewed teeny tiny screw that holds inner metal plate together - She used a butter knife
    
23. She spent an hour looking for teeny tiny screw in shag carpeting
    
24. She blamed (a)manufacturer, (b)ex-husband, (c)God
    
25. She blew inside cracks and crevices and dug in with the edge of a spade to see if it would stop rattling
    
26. She kicked the dog
    
27. She threw the dining room chair through the picture window
    
28. She screamed at the kids to turn off the TV and get outside and wash the windows and shingle the roof and quit staring at her like that
    
29. She called you